Printing Errors
Prices, amenities, descriptions and locations may change from time to time without notice. Every effort has been made to assure that the printed descriptions are accurate. A+ Reservations assumes no responsibility for errors or omissions.

Disclaimer
A+ Reservations and our property owners make every effort to assure that all descriptions and representations from our staff, in our brochure, and on our internet site are accurate. However, we are not responsible for printing errors or changes made by owners in the furnishings or amenities. Prices, amenities, specials, seasons, and/or minimums are subject to change with or without notice.

Payment/Cancellation
A reservation fee equal to one night lodging + tax is required to secure your reservation. This fee can be secured with a credit card or check; however, a credit card is required to confirm your reservation. Acceptable payment methods include check, money order, Visa, MasterCard or Discover. Please be sure to write the reservation number on the check for proper credit. Policies and rates are set at time of booking. You will be charged for the unit you have selected based on the information in your rental agreement. The balance will be charged the week of your stay. Advance deposit will be forfeited if accommodations are canceled less than 30 days prior to the scheduled arrival date. All cancellations are subject to a $25.00 administrative charge. All cancellations made within 72 hours of your scheduled arrival date are non-refundable. All advance prepaid rents are placed into an escrow account for A+ Reservations. Send your payment to A+ Reservations, 10A97 Cardinal Ct. Apple River, IL 61001.

Rental Rate
The rental price is determined by this agreement at the time of making the reservation. No refunds or adjustments will be made for rate changes that take place after the date this reservation is made.

Pet Policy
Not all properties are pet friendly. Please be specific when with your request when booking. No more than two (2) pets (dogs – no puppies or cats) are allowed in approved pet friendly units and only with the prior consent of A+ Reservations. A nonrefundable pet fee of $10.00 per night will be charged and guests are responsible financially for any and all damages. A+ Reservations cannot guarantee that non-pet homes have never had a pet in them. If it is found that you have an unapproved pet in your unit, you can be evicted without refund and/or charged a $100 penalty plus the real cost of any damages.

Unit Care
HEAT – Do not turn off heat during cold weather, in warm weather do not turn the AC thermostat below 70°, it will cause the system to freeze up. REFRIGERATORS – DO NOT adjust temperature colder than the middle setting, it will cause the unit to shut down. FURNISHINGS-Do not move furniture or pool tables; you may be charged to return to original position. Guest understands and agrees that it is the sole responsibility of the adults to safeguard children. For safety reasons, adults should supervise minors at all times.

Fireplaces – Seasonal
Most of our homes are equipped with either a gas or wood burning fireplace(s). In homes having a wood burning fireplace(s), a limited amount of wood is furnished during the months of October through April. Kindling and/or fire starter logs are NOT provided. Be certain the flu is open on all wood burning units prior to starting a fire. Keep spark screens in place at all times. Fireplaces may not be operational during the months of May through September. No foreign materials are to be burned in gas fireplaces. For your safety, never move the logs in the gas fireplace. Doing so can cause carbon monoxide and heavy black soot.

Smoking
All Properties are non-smoking. A+ Reservations cannot guarantee that non-smoking units are never smoked in. Please utilize the porches and outside areas possible in consideration of our non-smoking guests. Please do not discard smoking material on the grounds.

Maintenance
It is impossible to guarantee that all appliances, hot tubs, hot water heaters, fireplaces, etc. will be in working order 100% of the time. We do guarantee to make every effort to correct all deficiencies as soon as possible during normal business hours. Report all maintenance problems to the office, 888-801-3111. In case of a true maintenance emergency after hours please call 888-801-3111 or 815-291-4715 for assistance. Non-emergency maintenance will be handled the next day. Guests should take reasonable action to secure the problem. Management reserves the right to perform interior and/or exterior maintenance during your stay. We will do our best to do so without inconvenience to you. Your silence indicates full acceptance of the unit and its condition.

Availability & Use
It is hereby understood and agreed that should a property be damaged and made uninhabitable by fire or other maintenance reasons beyond the control of A+ Reservations that another like or better unit may be substituted (excludes weather/road conditions or other reasons covered by trip insurance). If no other unit is available the limit of liability by A+ Reservations or property owners is to refund any prepaid rents paid by the registered guest for said unit.

RENTAL INFORMATION

Features & Furnishings
The rental homes managed by A+ Reservations. are privately owned and are decorated and furnished to suit the owner’s taste and needs. Accommodations and amenities vary greatly. Please make sure that you inquire about all of your specific needs. The following is a list of basic items you will find in all of our rental homes: Heat & A/C, refrigerator, stove, microwave, toaster, coffee maker, basic pots & pans, dishes, flatware, utensils, Color TV(s), VCR(s) and/or DVD(s), CO2 & smoke detectors, bed linens, pillows, bath towels, washcloths along with a starter supply of bar soap, dish soap, laundry soap and paper goods to meet the home’s maximum occupancy. Items that are NOT SUPPLIED typically include charcoal, kindling or fire starter, irons & ironing boards, extra blankets, cribs, plastic wrap, foil, coffee filters, condiments, spices or any type of food item. Not all homes are decorated for the holidays. Only artificial holiday decorations are permitted and all evidence of any Guest decorations must be properly disposed of upon departure. Only artificial Christmas trees are permitted.

Rates & Seasons
We offer four seasonal rates, which are defined as follows:

• Holiday Season July 4th Holiday, Columbus Day weekend, Thanksgiving, New Years Holiday – 3 night minimum applies.

• Premier Season May 20th thru September 7th and October.

• Value Season November thru May excluding Holidays.

A 3 night minimum stay is required during Holiday Season unless otherwise noted. A 2 night minimum stay is required during Premier Season unless otherwise noted. Please inquire for limited one night stays. Prices, amenities, and/or minimums are subject to change with or without notice. The rental price is determined by the rental agreement at the time of booking. Refunds or adjustments will be not be made for rate changes made after the date the reservation is booked.

Making Your Reservation
To reserve a home, you can check availability and book online at www.galenareservations.com or you may call TOLL FREE 1-888-801-3111.. In order to save time, please have your credit card, the dates you want to come and your property requirements available when you call. All reservations require a valid credit number on file and minimum age of booking guest and/or chaperone is 21 years old. (No College Groups allowed) After your reservation is made we will send you a rental agreement. You have fifteen (15) days to receive, sign, and return the rental agreement to our office in order to confirm your reservation. For reservations made less than 30 days prior to arrival, rental agreements must be faxed, emailed or returned by “next day” service.

Capacity Considerations & Noise
Our homes are to be used for the QUIET enjoyment of our guests and NOT to be used for parties, large gatherings or receptions beyond the sleeping capacity of the home. If you have need of a group facility or large gathering place, we have recommendations. “Disturbing the Peace” may result in eviction and/or loss of security. Please be respectful of your neighbors in regards to noise, parking and their property. The Resort Security Department has the ability to fine up to $1000.00 to homeowners that rent to guests that do not behave appropriately. This fine will be passed onto the guest of the rental home!

The capacity of the home is as follows:One Bedroom: Limit 4 people

• Two Bedrooms: Limit 6 people
• Three Bedrooms: Limit 8 people
• Four Bedrooms: Limit 10 people
• Five Bedrooms: Limit 12 people

Parking (Autos, Campers &, Trailers)
Our vacation homes provide ample parking based on occupancy of each home. The number of parking spaces is based on the space available for standard automobiles. Parking on streets/cul-du-sacs is illegal except where designated. Parking capacity cannot be exceeded. No campers or camping on the grounds of the rental home will be allowed.

Housekeeping & Linen Supplies
All of our homes provide bed linens (sheets, pillowcases, 1 blanket & bedspread per bed), 2 bath towels per person, and wash cloths for the occupancy of the unit along with a starter supply of bar soap, dish soap, laundry soap, toilet paper and paper towels. The house is cleaned and beds (except sofa beds) are made prior to your arrival. Daily maid service is not provided and guests are expected to launder towels, etc. as needed during their stay. It is not necessary to wash towels or bed linen prior to departure. It is a good idea to bring a beach towel for hot tub & swimming use and in cooler months to bring extra blankets.

Trash Removal
All trash must be removed from the home upon departure. Please DO NOT leave trash outside, on decks, or screened porch. Raccoons and other animals will tear the screens and bags open to get to it. You will be charged for any resulting damage and/or additional fees for trash clean up. There are several dumpster areas for your use and are indicated in documentation located at each vacation home. If you leave trash bags in the home, please leave $5.00 per bag also.

Insects
Though all units are sprayed regularly by a professional pest control company, ladybugs, wasps and other insects sometimes affect rental units. In the event of a major infestation, the office will call maintenance or pest control to attempt to solve the problem.

Telephone Service & Internet
All of our homes have normal local telephone service. Some homes offer Wireless Internet. Please refer to the specific property page on our website to determine the level of these services.

Utility Services
Cable, satellite, telephone, gas, electric and water service are not under the control and cannot be guaranteed by A+ Reservations. No refund will be made for interruption in service beyond A+ Reservations control.

Lost and Found & Personal Property
A+ Reservations and/or the property owner are not responsible for personal property left behind, stolen or damaged during your stay. Never leave valuables (cash, wallets, jewelry, cameras, etc.) unattended. If you find you have left something behind, call our office 888-801-3111 and we will try to locate the missing item(s). If the item(s) is located it will be returned to you at your expense. Items unclaimed more than 14 days will be disposed of or given to charity.

Keys
You will receive one key, placed in the lock box at your rented unit, at Check-In. Please utilize the lock box system to access the key. The key should remain in the lock box at all times so that no member of your group is ever locked out. If you are accidentally locked out call our emergency number (888-801-3111 or 815-291-4715) and we will meet you with a loaner key. Any after hours costs incurred shall be charged to the guest. Please leave your key in the lock box at Check-Out.

Television, Stereo & CD Players

Because our units are privately owned homes the method and level of TV service (cable, satellite) is determined by the owners and by the service that is available in the area. Premium channels are typically NOT available. A+ Reservations assumes no responsibility for TV reception or operation and cannot guarantee that specific channels will be available. At best, satellite systems can be confusing; however, it is the only television reception that is available to many of the units we manage. We will be happy to assist you by phone to help you with TV related problems. Television or VCR and/or DVD wiring must not be changed to facilitate use of games, etc. Not all units are equipped with stereo or CD Players.

Weather
In the event of severe weather, it may be permissible to cancel a reservation as determined by A+ Reservations. In the event of a cancellation, a non-transferable gift certificate would be issued to be used within 3 months of your original rental and subject to availability.

Hot Tubs – Spas
Guest and Guest’s Party Uses All Hot Tubs/Jetted Tubs at Own Risk

Before you checked in, the hot tub was cleaned, sanitized, and chemicals were added to prepare the hot tub for your use. Using any hot tub/jetted tub (no matter who owns it or where it is located) carries with it some serious risks. For your safety, please refer to safety guidelines posted in all Hot Tub homes.